Otter and Orbital Kitchens Celebrate 2 Million Orders Processed and Delivered, Reinforcing Commitment to Innovation in the Food Industry
Otter, the all-in-one restaurant management platform, and Orbital Kitchens, a leader in the delivery-only food sector, are proud to announce the processing and delivery of over 2 million Orbital orders through Otter’s integrated platform. This milestone reflects their shared commitment to innovation to meet eater demands and operational efficiency in the fast-growing delivery market.
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The Otter tablet being used inside Orbital Kitchens Manhattan location. (Photo: Business Wire)
A Partnership Built on Innovation & Adaptation
Since 2020, Orbital Kitchens has been an Otter customer, leveraging their Order Management platform to streamline operations across its 28 restaurant original concepts. As the first vertically integrated delivery-only kitchen in New York, Orbital controls everything from menu development to couriers, ensuring consistency in delivering delicious, delivery-optimized cuisine.
Otter’s platform started with solving the challenge of managing multiple delivery tablets by combining them into one. Today, it’s a comprehensive all-in-one restaurant platform that consolidates everything from POS to menu updates, reporting, pricing, and beyond, enabling businesses like Orbital to operate more efficiently and make data-driven decisions.
“Reaching 2 million orders highlights Orbital’s commitment to operational efficiency and quality,” said David Richer, CEO of Orbital Kitchens. “Since the beginning, Otter has been a vital tool, helping our business adapt to market changes, scale quickly, and stay true to our mission of making great cuisine accessible to everyone.”
The Growing Importance of Delivery in the Restaurant Industry
As consumer preferences shift toward convenience, delivery has become a cornerstone of the modern restaurant industry. With the rise of food delivery apps and changing customer expectations, many restaurants are embracing delivery-only models to meet demand while minimizing overhead.
Orbital Kitchens started as a food hall but shifted into a delivery-only restaurant group during 2020 to adapt to the changing times. That pivot enabled them to scale quickly without the need for traditional brick-and-mortar locations. With efficient, tech-driven solutions like Otter, restaurant operators can streamline their operations, reduce costs, and better serve today’s on-demand economy.
“This milestone of 2 million orders is just the beginning for us,” David continued. “With Otter’s ongoing support, we’re excited to bring Orbital Kitchens into new markets and expand our delivery-only kitchen model to even more consumers.”
Looking Ahead
Both companies are focused on continued growth and innovation – always listening to customer needs. Otter will continue innovating on its restaurant tech ecosystem to provide deeper insights and better tools for restaurant operators of all shapes and sizes. Meanwhile, Orbital Kitchens is preparing for significant growth with nine new locations on the forefront, adding to their 28 delivery-focused restaurants to the Upper East Side, Brooklyn, and Queens, and serving a broader customer base.
“The growth we’ve seen with Orbital’s business is a testament to the power of adapting to changing consumer habits and embracing technology. Otter is proud that our all-in-one solution allows brands like Orbital Kitchens to grow with scale,” said Guido Gabrielli, CEO, Otter.
About Otter
Otter is an all-in-one platform that consolidates the tools and apps restaurants need to manage their business in one place. Their multichannel point-of-sale system allows for instant menu updates, consolidates orders across channels, shows real-time alerts and reporting, and much more. They are leaders in the restaurant tech-space and have more than 95,000 global customers. For more information, visit www.tryotter.com.
About Orbital Kitchens
Orbital Kitchens is a fully integrated, delivery-only restaurant group transforming the food delivery industry. With a vertically integrated kitchen model, Orbital oversees every step of the process—from recipe development to delivery logistics—ensuring high-quality, delivery-optimized meals. Having created 28 unique restaurant concepts across a wide variety of cuisines, Orbital redefines traditional dining by delivering diverse and delicious meals directly to customers through delivery platforms. Designed for rapid growth, their innovative approach makes global cuisine more accessible than ever. Learn more at www.orbitalkitchens.com.
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